How soon can I Expect a Reply from Customer Support?ghulamhassanReplies will be issued within the same or next working day during business hours. Business days and hours are from Monday –Friday 8 a.m. - 5p.m. eastern daylight time (EDT).
Can Payments be done Using Credit and/or Debit Cards?ghulamhassanCurrently this option is unavailable and only PayPal payments are accepted. However, we are currently working to have this on stream at the soonest.
Do you Ship Purchases out of Dominica?ghulamhassanNo. Currently there are no out of island shipments.
Can Items Purchased Online be Collected in-Store?ghulamhassanYes. This option must be selected during purchase and can be collected within four (4) business days.
When and how will I Receive a Refund?ghulamhassanRefunds will be issued via the same medium that payment was made. For payments via PayPal, refund rules for PayPal will apply. For refunds via credit card, this could take 30 days to appear on your statement.
What if the Item Purchased is Faulty?ghulamhassanAn item returned on the basis of a fault report has to be inspected by a technician to ascertain the reason of the fault. An assessment will be made to see whether if this account is eligible for a replacement item. If not, a credit arrangement will be made.Please note, fault reports or returns based on customer negligence or Act of God will not be issued a replacement or refund.
Do you Take Returns?ghulamhassanYes. Returns of items are accepted if the item and packaging are returned in the condition it was purchased. The item will be inspected to ascertain to see whether it is in working order. A return fee will be charged.
What are your Delivery Policies?ghulamhassanAfter payments, the following must be indicated for delivery;
- Name and Surname of recipient
- Any nicknames/aliases
- Local telephone numbers
- House and Street number where applicable
How do I Know if my Item is Delivered?ghulamhassanAfter delivery, the recipient name and time of delivery will be noted.
What is your Warranty/ Guarantee PolicyghulamhassanWarranties when available are listed for each individual product. During that period, warranty will be on labour and parts costs.
What About Expedited Delivery?ghulamhassanExpedited delivery is currently unavailable.
What are your Shipping or Delivery Costs?ghulamhassanThe shipping costs within Dominica are based on the area of delivery according to the below list:
Area 1 (XCD $20.00)Bathe Estate, Citronier, Elmshall, Fond Cole, Goodwill, Loubiere, Lousiville, New Town, Pottersville, Roseau, Silver Lake, Palm Grove
Area 2 (XCD $30.00)Belfast, Canefield, Castle-Comfort, Checkhall, Eggleston, Fond Baron, Fond Canie, Giraudel, Massacre, Mahaut, Morne Prosper, Point Mitchel, River Estate, River Estate, Roger, Trafalger, Wallhouse, Wotton Waven, Soufrierre, Scotts Head
Area 3 (XCD $40.00)Belleuve, Jimmit, Laudat, Layou, Mero, Pichelin, St Joseph, Tareau, Warner, Colihaut, Coulibistrie, Salisbury
Area 4 (XCD $60.00)Belles, Castle-Bruce, Dublanc, Good Hope, Grand Fond, Morne Jaune, Portsmouth, Riviere Cirique, Sansanveur
Area 5 (XCD $70.00)Capuchine, Concvord, Delices, Dos Dane, Kalinago Territory, La Plaine, Marigot, Paix Bouche, Penville, Tan Tan, Thibaud, Vielle Case, Wesley, Woodfordhill, Calibishie, Borne, Bense, Anse De Mai
Rest of the areas (XCD $75.00)Note: We do not ship products outside of Dominica.
Can I Modify my Delivery Address?ghulamhassanYour delivery address can be modified prior to delivery of products. Contact customer service.
When can an Order be Cancelled?ghulamhassanAn order can be cancelled partially or fully up to the time it has been processed in our warehouse by contacting customer service. Any amount paid will be refunded fully less bank charges.