Frequently Asked Questions

What if the Item Purchased is Faulty?

Ghulam Hassan2016-10-28T03:53:06-04:00An item returned on the basis of a fault report has to be inspected by a technician to ascertain the reason of the fault. An assessment will be made to see whether if this account is eligible for a replacement item. If not, a credit arrangement will be made. Please note, fault reports or returns based on customer negligence or Act of God will not be issued a replacement or refund.

What is your Warranty/ Guarantee Policy

Ghulam Hassan2016-10-28T03:44:38-04:00Warranties when available are listed for each individual product. During that period, warranty will be on labour and parts costs.

When and how will I Receive a Refund?

Ghulam Hassan2016-10-28T03:53:45-04:00Refunds will be issued via the same medium that payment was made.  For payments via PayPal, refund rules for PayPal will apply. For refunds via credit card, this could take 30 days to appear on your statement.

When can an Order be Cancelled?

Ghulam Hassan2016-10-27T21:59:33-04:00An order can be cancelled partially or fully up to the time it has been processed in our warehouse by contacting customer service. Any amount paid will be refunded fully less bank charges.